How can I apply for a refund?

The refund process depends on how you purchased your subscription. Here’s a guide on how to proceed based on your subscription method:

TABLE OF CONTENTS

• Initially purchased a subscription plan through our website and then downloaded the app from the App Store or Google Play?
• Subscribed directly through Google Play?
• Subscribed through the App Store?

If you purchased a subscription plan or enabled a trial on our websites:

For website-based subscriptions or trial activations, please email us at support@finelo.com or click "Submit a Ticket" at the Support Center, specifying your need for a refund. We assess refund requests on a case-by-case basis, guided by our current policies and applicable laws. As our Refund Policy outlines, we must understand the reason for your request before proceeding.

If you initially purchased a subscription plan through our website and then downloaded the app from the App Store or Google Play:

Your subscription is still categorized as a website-based subscription. To request a refund, please email us at [email protected] with the details of your refund request as outlined above. We will then look over your request and respond as needed.

If you subscribed directly through Google Play, you can request a refund through Google Play. Follow this link and click the “Request a refund” button to start the process.

If you subscribed through the App Store, some users may be able to get a refund, and Apple determines eligibility for refunds at their discretion. Please follow the instructions below to apply for a refund: 

    1.    Visit Apple Support.

    2.    Navigate to “Purchases and Refunds” -> “Start a refund request” -> “Request a refund”.

    3.    Follow the on-screen instructions.

    4.    Wait 24 to 48 hours for an update. If approved, additional time may be required for the funds to return to your bank account.

For any questions or further assistance, feel free to contact our support team at the Support Center.

Recommended Articles:

Why I was charged?

How often will I be charged?