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    Knowledge base

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    Users Onboarding Manage Account Subscription & Payments Troubleshooting Guides

    Users Onboarding

    About Finelo

    • What is Finelo?
    • Why Finelo is the best starting point for beginners?
    • Is Finelo a learning platform or an investment platform?
    View all ↗

    App Usage

    • How to download Finelo app?
    • Can I withdraw my earned profits?
    • Can I access the platform in a different language?
    View all ↗

    Manage Account

    Access & Account Settings

    • How do I log in?
    • How can I change my email address/username?
    • I made a typo in my email address when registering. What should I do?
    View all ↗

    Subscription & Payments

    Subscription

    • How do I unsubscribe?
    • Why was I charged?
    • Is there a referral program for existing subscribers?
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    Payments

    • How can I apply for a refund?
    • What payment methods do you accept?
    • My payment won't go through. What should I do?
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    Troubleshooting Guides

    App Issues

    • I did not receive an invoice after payment. What should I do?
    • I purchased the PDF Guide but can’t locate it.
    • Why has my leaderboard position changed?
    View all ↗
    Always here for you! With love, Finelo Support ♡