Knowledge base

Get Started (2)

New to Finelo? Start here – learn what the platform offers, how it works, and how to get the most out of it.

About Finelo (10)

• What is Finelo?
• Why Finelo is the best starting point for beginners?
• What are the age requirements to use Finelo?

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App Usage (10)

• How to download Finelo app?
• Can I withdraw my earned profits?
• Can I access the platform in a different language?

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Subscription & Billing (2)

Everything about your plan, payments, and charges – including how to cancel, get a refund, or update your payment method.

Subscription (5)

• How do I unsubscribe?
• Why was I charged?
• Is there a referral program for existing subscribers?

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Payments (5)

• How can I apply for a refund?
• What payment methods do you accept?
• My payment won't go through. What should I do?

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Manage Account (1)

Update your personal details, change your password, manage your login, or delete your account.

Access & Account Settings (7)

• How do I log in?
• How can I change my email address?
• I made a typo in my email address when registering. What should I do?

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Troubleshooting Guides (1)

Something not working as expected? Find quick fixes for common issues and bugs.

App Issues (6)

• I did not receive an invoice after payment. What should I do?
• I purchased the PDF Guide report but can’t locate it.
• Why has my leaderboard position changed?

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