Troubleshooting Guides > App Issues > I purchased the PDF Guide but can’t locate it.

I purchased the PDF Guide but can’t locate it.

If you’ve purchased a PDF Guides, there are several ways to access it as outlined below:


  • Check the Finelo App:

Open the Finelo app and look for the Guide Books there. We often deliver these resources directly to the app for easy access. Navigate to your Finelo Profile -> Account Settings -> Guide Books



  • Check Your Email:

We also send a copy of the report to your registered email. If you don’t see it in your inbox, be sure to check your spam or junk folder.


  • Review Your Sign-Up Information:

Make sure the email address you provided during sign-up is correct, as this is where we send your purchased materials.


If you’re still having trouble accessing the report, feel free to contact us at support@finelo.com or via submitting a ticket at Support Center. 


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